Sr. Technical Specialist-Odd Form/Board Handling

Company Name:
Universal Instruments
Assists UIC customers and sales and field service personnel by providing technical advice and information on production equipment in assigned product families. Based on product performance data from customers and field service engineers, coordinates problem resolution which may require changes to product manuals or maintenance procedures as well as design modifications.
1. Assists customers via telephone or e-mail to resolve mechanical, pneumatic, electrical, process and/or software problems associated with the operation, programming, troubleshooting and maintenance of UIC products.
2. Analyzes performance reports from customers to ascertain nature and scope of problem, determine the source of the problem, and recommend appropriate repair, replacement and/or corrective action.
3. Coordinates internal resources such as Engineering, Field Engineering, Quality Control, Parts Distribution, or other functional organizations to expedite problem resolution.
4. Utilizes the CSD database and guidelines to escalate customer product performance issues to management.
5. Analyzes reports of technical problems to identify trends affecting future design, production, service and maintenance processes; may recommend design or process modifications to avoid future problems.
6. May provide assistance for upgrades to enhance customers'' machine performance or to address changing process needs (retrofits).
7. May visit customer sites (domestic and overseas) to either collect data on improvements to UIC products, assist Field Engineering, or to provide technical assistance or training.
8. Prepares service information and bulletins based on customer performance issues, engineering changes and overall product knowledge.
9. Maintains up-to-date product documentation on assigned products.
10. Administers warranty policy for assigned Products.
11. May assist in designing internal and external product training.
12. Maintain on-line records of customer performance issues. Input solutions into the appropriate knowledge base.
Minimum Requirements:
Associate''s Degree in Electrical, Mechanical, or Industrial Technology (Bachelors degree preferred) and five to seven years experience in the assembly or repair of automated circuit board assembly equipment, including significant customer contact OR 7+ years directly related experience and on-the-job training. Language skills a plus.
Universal Instruments is a global leader in the design and manufacture of advanced automation and assembly equipment solutions for the electronics manufacturing industry. Universal provides complete assembly lines to EMS Providers, OEMs and electronics assemblers around the world, leveraging its portfolio of compatible and flexible equipment platforms that address the diverse requirements of high-speed chip and multifunction placement applications as well as component insertion. Universal Instruments is headquartered in Binghamton, with offices in Europe, Asia, and the Americas.
Universal Instruments is an EEO/AA employer.
Date: 2014-03-20
Country: US
State: NY
City: Binghamton
Postal Code: 13902
Category: Customer Service - Tech Support

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