Customer Support Representative
3.
2 Binghamton, NY Binghamton, NY Full-time Full-time $18 - $20 an hour $18 - $20 an hour Are you looking for a stable company to grow with? Come Join TeamWorld Corporate Programs.
We are a stable and reliable company with over 40 years of success.
We work to build a collaborative environment where our employees can grow, learn, and make a difference.
Who is TeamWorld:
TeamWorld is a leading provider of corporate branding.
It's a one-stop-shop for branding and fulfillment needs.
We specialize in 4 main categories of services, which can be utilized separately or combined to create a complete custom program:
Promotional Products and Corporate Apparel, Company Stores, Custom Imprint Programs, and Fulfillment Programs.
What are we hiring for? We are looking for enthusiastic Customer Support Representative who is reliable, punctual, possess good work ethics, dedicated, and have reliable transportation.
In return, we will pay you well and offer you excellent benefits and the opportunity for a career.
What is the Schedule & Pay? Monday - Friday 8:
00am AM to 5:
00 PM $18.
00 - $20.
00 per hour What You'll Get:
Health Insurance - Employer contribution is 90% Dental & Vision insurance 401(k) Retirement Plan with Company Matching Flexible Spending Accounts No COST life insurance and long-term disability insurance NO COST Employee Assistance Program Educational reimbursement program Paid Vacation Days, Paid Holidays, Paid Personal Days Career opportunities The Job:
The Customer Support Representative works directly with the purchasing, production, art, and warehouse teams on a daily basis to manage the customer base for the program.
They are responsible for maintaining a consultative relationship with customers and providing administrative support internally.
The Customer Support Representative manages workflow within the team structure, taking direction from the Customer Service Manager.
PRIMARY DUTIES AND RESPONSIBILITES Primary responsibility is to provide administrative support tasks such as processing sales orders, processing art only, creating new quotes, and any other duties assigned.
Documents all communications and activities in a CRM each day.
Coordinates and communicates with all involved departments as orders move through the process.
Create quotes based on client needs.
Manages TeamWorld accounts as inquiries come in.
Act as back up to other Customer Support Representatives as needed.
Works with Customer Service Manager to organize and prioritize the workflow to meet customer goals and timelines.
Communicates effectively to provide exceptional customer service to internal and external customers.
Process payments - both deposits and balances.
QUALIFICATIONS FOR THE JOB Education:
Associate degree (NOTE:
A comparable combination of education/experience and/or training will be considered equivalent to the education listed.
)
Experience:
1-3 years sales/customer service experience Advanced knowledge of Excel, preferred KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES Strong CRM experience.
Strong Microsoft Office - Word, Excel and PowerPoint.
Exceptional written communication skills.
Strong interpersonal skills.
Demonstrated ability to communicate effectively with internal and external customers.
Strong organizational skills, detail oriented, exceptional time management skills.
Ability to work in a fast-paced deadline driven environment.
Ability to multi-task and prioritize based on business needs.
Swift and thoughtful problem solving.
Demonstrated record of success in delivering customer solutions based on identified needs.
Ability to work effectively as part of a team.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Binghamton, NY 13903:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Binghamton, NY Binghamton, NY Full-time Full-time $18 - $20 an hour $18 - $20 an hour Are you looking for a stable company to grow with? Come Join TeamWorld Corporate Programs.
We are a stable and reliable company with over 40 years of success.
We work to build a collaborative environment where our employees can grow, learn, and make a difference.
Who is TeamWorld:
TeamWorld is a leading provider of corporate branding.
It's a one-stop-shop for branding and fulfillment needs.
We specialize in 4 main categories of services, which can be utilized separately or combined to create a complete custom program:
Promotional Products and Corporate Apparel, Company Stores, Custom Imprint Programs, and Fulfillment Programs.
What are we hiring for? We are looking for enthusiastic Customer Support Representative who is reliable, punctual, possess good work ethics, dedicated, and have reliable transportation.
In return, we will pay you well and offer you excellent benefits and the opportunity for a career.
What is the Schedule & Pay? Monday - Friday 8:
00am AM to 5:
00 PM $18.
00 - $20.
00 per hour What You'll Get:
Health Insurance - Employer contribution is 90% Dental & Vision insurance 401(k) Retirement Plan with Company Matching Flexible Spending Accounts No COST life insurance and long-term disability insurance NO COST Employee Assistance Program Educational reimbursement program Paid Vacation Days, Paid Holidays, Paid Personal Days Career opportunities The Job:
The Customer Support Representative works directly with the purchasing, production, art, and warehouse teams on a daily basis to manage the customer base for the program.
They are responsible for maintaining a consultative relationship with customers and providing administrative support internally.
The Customer Support Representative manages workflow within the team structure, taking direction from the Customer Service Manager.
PRIMARY DUTIES AND RESPONSIBILITES Primary responsibility is to provide administrative support tasks such as processing sales orders, processing art only, creating new quotes, and any other duties assigned.
Documents all communications and activities in a CRM each day.
Coordinates and communicates with all involved departments as orders move through the process.
Create quotes based on client needs.
Manages TeamWorld accounts as inquiries come in.
Act as back up to other Customer Support Representatives as needed.
Works with Customer Service Manager to organize and prioritize the workflow to meet customer goals and timelines.
Communicates effectively to provide exceptional customer service to internal and external customers.
Process payments - both deposits and balances.
QUALIFICATIONS FOR THE JOB Education:
Associate degree (NOTE:
A comparable combination of education/experience and/or training will be considered equivalent to the education listed.
)
Experience:
1-3 years sales/customer service experience Advanced knowledge of Excel, preferred KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES Strong CRM experience.
Strong Microsoft Office - Word, Excel and PowerPoint.
Exceptional written communication skills.
Strong interpersonal skills.
Demonstrated ability to communicate effectively with internal and external customers.
Strong organizational skills, detail oriented, exceptional time management skills.
Ability to work in a fast-paced deadline driven environment.
Ability to multi-task and prioritize based on business needs.
Swift and thoughtful problem solving.
Demonstrated record of success in delivering customer solutions based on identified needs.
Ability to work effectively as part of a team.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Binghamton, NY 13903:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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