Service Manager
Williams Auto Group Williams Auto Group Binghamton, NY Binghamton, NY Full-time Full-time From $85,000 a year From $85,000 a year Williams Toyota of Binghamton is looking for a Service Manager to join our TEAM! About Us Williams Auto Group is a family-owned group of automotive dealerships firmly committed to providing quality vehicles and exceptional service to our customers in a responsible and professional matter.
Service Manager Essential Duties Communicate goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Informs repair technicians of time allowances on each repair order.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Prepares pricing guides and maintenance menus for frequent labor operations.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Skills and Qualifications Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Strong communication skills.
Strong organizational skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
Basic math skills.
Conflict resolution skills.
Manufacturer Training.
Valid Driver's License Benefits 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Job Type:
Full-time Pay:
From $85,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Day range:
Monday to Friday Weekends as needed Shift:
Day shift License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Service Manager Essential Duties Communicate goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Informs repair technicians of time allowances on each repair order.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Prepares pricing guides and maintenance menus for frequent labor operations.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Skills and Qualifications Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Strong communication skills.
Strong organizational skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
Basic math skills.
Conflict resolution skills.
Manufacturer Training.
Valid Driver's License Benefits 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Job Type:
Full-time Pay:
From $85,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Day range:
Monday to Friday Weekends as needed Shift:
Day shift License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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