Customer Care Supervisor
NY STATE ELECTRIC & GAS C NY STATE ELECTRIC & GAS C Binghamton, NY Binghamton, NY $75,000 - $79,000 a year $75,000 - $79,000 a year 5 days ago 5 days ago 5 days ago Customer Care Supervisor Job Title:
Customer Care Supervisor Reports to:
Manager, NY Customer Care Office position in Binghamton, NY Salary Range:
$75,000-79,000 Purpose Oversee the daily operations and staff of the Customer Care Center including timely response to customer inquiries and requests and managing employee performance.
Responsibilities Supervises team members to handle inbound customer telephone calls with maximum productivity, a high-quality customer service, and adherence to policy and procedures.
20% Responds to escalated customer complaints.
20% Provide coaching, counseling and performance feedback to team members.
Handle routine personnel issues.
20% Handle union grievance issues where applicable.
10% Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity.
10% Perform supervisory stand-by duty, as required, during weekends or emergency situations.
10 % Respond to PSC inquiries as needed.
10% Skills and Requirements Educational Level:
BS/BA Degree preferred.
5 years of strongly related experience may be considered in lieu of a BS/BA Degree.
Experience:
Minimum 5 years of experience in the customer service field and 3 years of supervisory experience.
All offers of employment are contingent upon the successful completion of a medical Fit for Duty exam, background check, references, drug screen, verification of legal right to work in the U.
S.
, and in some cases, a credit check.
A credit check will be administered when a prospective employee will be working in Finance, Accounting, Treasury or where duties may involve handling of funds, accounts or cash.
A Motor Vehicle (MVR) check will be administered when a prospective employee will be regularly using a company vehicle.
Avangrid Renewables is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as an individual with a disability, or any other status or class protected by federal or state law.
Competencies Be a role model Be agile Collaborate and Share Develop Self & Others Empower to grow Focus to achieve results Technical Skills Our Selection Process Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.
This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions.
This does not include those that will work for Avangrid Renewables.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Care Supervisor Reports to:
Manager, NY Customer Care Office position in Binghamton, NY Salary Range:
$75,000-79,000 Purpose Oversee the daily operations and staff of the Customer Care Center including timely response to customer inquiries and requests and managing employee performance.
Responsibilities Supervises team members to handle inbound customer telephone calls with maximum productivity, a high-quality customer service, and adherence to policy and procedures.
20% Responds to escalated customer complaints.
20% Provide coaching, counseling and performance feedback to team members.
Handle routine personnel issues.
20% Handle union grievance issues where applicable.
10% Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity.
10% Perform supervisory stand-by duty, as required, during weekends or emergency situations.
10 % Respond to PSC inquiries as needed.
10% Skills and Requirements Educational Level:
BS/BA Degree preferred.
5 years of strongly related experience may be considered in lieu of a BS/BA Degree.
Experience:
Minimum 5 years of experience in the customer service field and 3 years of supervisory experience.
All offers of employment are contingent upon the successful completion of a medical Fit for Duty exam, background check, references, drug screen, verification of legal right to work in the U.
S.
, and in some cases, a credit check.
A credit check will be administered when a prospective employee will be working in Finance, Accounting, Treasury or where duties may involve handling of funds, accounts or cash.
A Motor Vehicle (MVR) check will be administered when a prospective employee will be regularly using a company vehicle.
Avangrid Renewables is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as an individual with a disability, or any other status or class protected by federal or state law.
Competencies Be a role model Be agile Collaborate and Share Develop Self & Others Empower to grow Focus to achieve results Technical Skills Our Selection Process Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.
This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions.
This does not include those that will work for Avangrid Renewables.
Estimated Salary: $20 to $28 per hour based on qualifications.
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