Analyst - CCS Business Support
16 hours ago Full Job Description The Analyst CCS Business Support position reports to the Supervisor CCS Business Support for Central Maine Power (CMP).
The primary responsibilities of the Analyst - CCS Business Support are to provide:
1.
First level of SAP CCS support to all functional business units within Maine.
2.
Project support for Maine regulatory and/or Avangrid Networks objectives.
This requires working with functional groups to understand and define business requirements, identifying a solution and assisting in the implementation of the solution in SAP CCS and related interfaces.
This position also requires working well with end users, process owners, IT support groups, and external vendors.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
Day-to-day CCS production support for Customer Service business units.
Effectively identify, communicate, prioritize, document, and resolve SAP CCS and/or related interface production issues between business, IT, and/or vendors.
Support analysis, solution determination, testing, and implementation of Avangrid Networks application fixes and/or changes to minimize rework and production issues.
Project support with business units, IT, and/or external vendors to understand, define business requirements and implement regulatory and/or Avangrid Networks in line with CCS system and/or related interfaces.
Including analysis, project schedule, requirements/design documentation, test plans, testing, test result documentation, implementation, and post implementation support.
Effectively prioritize and resolve project issues between business, IT, and/or vendors.
Create, maintain, and promote standard documentation (i.
e.
requirements, test cases, procedures, instructions, reference materials, training materials, etc.
) Analyze, develop, and/or execute manual and automatic reports to achieve business unit solutions.
Skills and Requirements Bachelor's degree preferred.
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Skills/Abilities:
Strong verbal and written communication skills.
Self-Motivated.
Ability to manage multiple concurrent assignments.
Strong detailed orientation and planning skills.
Strong interpersonal skills.
Demonstrated analytical skill.
Competencies Be a role model Be agile Collaborate and Share Develop Self & Others Empower to grow Focus to achieve results Technical Skills Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.
This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions.
This does not include those that will work for Avangrid Renewables.
Estimated Salary: $20 to $28 per hour based on qualifications.
The primary responsibilities of the Analyst - CCS Business Support are to provide:
1.
First level of SAP CCS support to all functional business units within Maine.
2.
Project support for Maine regulatory and/or Avangrid Networks objectives.
This requires working with functional groups to understand and define business requirements, identifying a solution and assisting in the implementation of the solution in SAP CCS and related interfaces.
This position also requires working well with end users, process owners, IT support groups, and external vendors.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
Day-to-day CCS production support for Customer Service business units.
Effectively identify, communicate, prioritize, document, and resolve SAP CCS and/or related interface production issues between business, IT, and/or vendors.
Support analysis, solution determination, testing, and implementation of Avangrid Networks application fixes and/or changes to minimize rework and production issues.
Project support with business units, IT, and/or external vendors to understand, define business requirements and implement regulatory and/or Avangrid Networks in line with CCS system and/or related interfaces.
Including analysis, project schedule, requirements/design documentation, test plans, testing, test result documentation, implementation, and post implementation support.
Effectively prioritize and resolve project issues between business, IT, and/or vendors.
Create, maintain, and promote standard documentation (i.
e.
requirements, test cases, procedures, instructions, reference materials, training materials, etc.
) Analyze, develop, and/or execute manual and automatic reports to achieve business unit solutions.
Skills and Requirements Bachelor's degree preferred.
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Skills/Abilities:
Strong verbal and written communication skills.
Self-Motivated.
Ability to manage multiple concurrent assignments.
Strong detailed orientation and planning skills.
Strong interpersonal skills.
Demonstrated analytical skill.
Competencies Be a role model Be agile Collaborate and Share Develop Self & Others Empower to grow Focus to achieve results Technical Skills Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.
This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions.
This does not include those that will work for Avangrid Renewables.
Estimated Salary: $20 to $28 per hour based on qualifications.
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